I spent Valentine's day with five other girls at Urth Cafe. This time we visited the Santa Monica Branch. Not only were we attracted to the tasty drinks, but we also loved those drawings that they made on the surface.
In today's world, we see cafes on nearly every corner we turn. Some blocks are even saturated with three to four cafes, as I have observed this weekend when I took a walk on West 3rd Street in Beverly Hills. What can these little cafes do to set themselves apart? The answer may simply be customer service. What brought me back to Urth Cafe was, besides the delicious fare, the friendly and sincere staff. They take the extra step to make the customer happy. I experienced it this Saturday, when the server was happy to comply when we requested that a drawing be made on one of the hot chocolates that we ordered, which ordinarily would not have a drawing on them. It is these simple things that keep a customer.
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